CleanAholics

REFUND POLICY

*PLEASE NOTE GOODS CAN ONLY BE RETURNED OR EXCHANGED, IF  THEY HAVE BEEN RECEIVED DAMAGED/BROKEN.

REFUNDS. RETURNS AND CANCELLATIONS
 
REFUNDS DUE TO UNAVAILIBILITY OF STOCK
 
If we are unable to fulfill your order and you have paid for your order in full, we will offer
you a choice of a replacement product (subject to availability) or a refund of your payment
within seven (7) days of request.

SHIPPING RETURNS

When it comes to packages that are damaged or lost during transit, we have a separate Returns Policy in place. If you receive a package that is visibly damaged, please refuse to accept it and inform our customer support team immediately.

We will arrange for a replacement to be sent to you as soon as possible. In case you discover any damage after accepting the package, please take clear photographs and reach out to us within 48 hours of delivery. We will work with our courier partners to investigate the issue and provide a suitable solution.

Please contact as at {sales@cleanaholics.co.za} with the following details:

• Name & contact phone number
• Invoice/order number
• Item description and quantity
• Reason for return
• Photo of the product

It should be noted that the Company does take pictures of products in good condition prior
to them being dispatched for delivery and that the onus of proving that the goods were
received in a defective condition shall lie with the customer.

PRODUCT AND OWNERSHIP

Title and risk in the products shall pass to you upon delivery to the address set out in your
order or upon collection thereof.

By placing an order, you confirm that:

• You are 18 years of age or older;
• Your details are true, correct and current;
• You have verified your order at check-out; and
• You have verified your delivery details.

NEED HELP?

Overall, our aim is to ensure that you are completely satisfied with your shopping experience at www.cleanaholics.co.za. We strive to provide high-quality products and reliable delivery services. In the rare event that something goes wrong, our Refund and Returns Policy is designed to offer you peace of mind and a swift resolution.

Contact us at {sales@cleanaholics.co.za} for questions related to refunds and returns.